Author Archives | Frank Picarello

About Frank Picarello

Frank is a well-respected leader in providing technology services to small and medium-sized businesses. He is currently COO for TeamLogic IT, Chairperson for CompTIA's Small Business Owner's Group, and a member of CompTIA's Unified Communication Committee.

MSPs – Who Are your Competitors?

April 3, 2011

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competition image | MSPs – Who Are Your Competitors?

I have been helping Managed Service Providers (MSPs) for several years now. MSPs represent the best source for small business IT service out there. The model of combining automation, remote monitoring, and management tools while being the outsourced IT department for small businesses is powerful. As the definition of what a small business is today […]

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Small Business Morphing

March 22, 2011

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I admire small businesses. They are the foundation of our economy. Small businesses employ over 65% of workers in the US. Small businesses are innovative, risk taking visionaries. I live in Phoenix which while being one of the largest metro areas in the US is a small business town. So what does that really mean? […]

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Where Are My Employees?

March 10, 2011

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home-office image | Where Are the Employees

More and more people are working from home, remotely and, while on the road. This is not to say that people didn’t do this years ago, its just that with the improvements in technology there is simply more productive and impacting work that can be done remotely. It wasn’t too many years ago that working […]

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Home Phones No More

February 24, 2011

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phone image | Home Phones No More

I remember a few years ago working with a young sales rep in New York who told me that he didn’t have a home phone. If you needed to reach him just call his cell which was his only phone. I didn’t really get it as everyone, I thought, needed a home phone. A traditional […]

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Personal Activities at Work

February 15, 2011

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I have read a few articles recently that talk about how to monitor personal activities at the workplace. This includes personal email, phone calls, and clearly within the last several years social networking. Facebook and Twitter in particular are 2 sites that employees have a difficult time staying away from during work hours. A few […]

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Leadership Tough Love

February 2, 2011

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“Leadership is about disappointing your people at a rate they can absorb,” says Martin Linsky, faculty chair of Leadership for the 21st Century. “It’s about delivering losses. The resistance comes when people experience your initiatives as a threat.  To be a leader, you sometimes have to be the bad guy and give up any dreams […]

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A Strategy for Failing

January 27, 2011

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I know what you’re thinking. Using the word strategic and failing together make little sense. The notion of defining strategy would almost certainly be aligned to elements of success and certainly not failure. “Unless You Are Willing To Fail You really Can’t Succeed” Said another way unless you are willing to try things that might […]

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The Impact of Emotions on Business

January 14, 2011

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If I asked you would you take $100 from me with no strings attached in 1 year or instead take $110 in 1 year and 2 days what which would you pick? 95% of people asked would wait the 2 extra days and take the $110. Why not? An extra $10 in only 2 days. […]

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Building the Right Team

January 3, 2011

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In a previous blog I spoke about how important is in in getting the right people in the right seats of the bus. This of course is an analogy of putting the traditional organization structure aside and placing people in jobs or requirements that align fulfilling immediate needs. The bigger mission is how to build a great […]

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Performance Reviews

December 20, 2010

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There was an article in yesterday’s NY Times about the pitfalls of personal performance reviews written by Samuel Culbert. The article argues that performance reviews are unnecessary and, in fact Culbert wants them “put out of their misery”. http://finance.yahoo.com/career-work/article/109343/yes-everyone-really-does-hate-performance-reviews?mod=career-worklife_balance I have a few issues with Culbert’s message he is sending. While he does raise a […]

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