Author Archives | Frank Picarello

About Frank Picarello

Frank is a well-respected leader in providing technology services to small and medium-sized businesses. He is currently COO for TeamLogic IT, Chairperson for CompTIA's Small Business Owner's Group, and a member of CompTIA's Unified Communication Committee.

Garmin Evolved – Down For The Count? Not Quite

July 11, 2011

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I have always been a fan of gadgets especially GPSs. To me it’s amazing that a tiny little device can help you navigate and knows exactly where you are all the time. GPS technology has been around for years and it wasn’t until the US government relaxed the requirements for consumer use that widespread use […]

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Best-In-Class! Look Outside

June 24, 2011

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We live in a world where things are relative and benchmarks are established through comparisons. A lot has been written in support of Best-In Class programs. I have been a fan for many years as it’s a great way to define what can be and to help set goals oriented towards realizable stretch goals. There […]

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The Ups and Downs of Pricing

June 9, 2011

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Ever wonder why certain products and services go up in price over time while others go down. Realizing that this happens and understanding why can provide your business a strategic advantage in better anticipating revenue, competitive. and margin-impact changes. Many people believe pricing changes are primarily driven by supply and demand. Supply goes down, demand […]

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Customer Service – The Entire Experience

May 30, 2011

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walmart-logo image | Customer Service - The Entire Experience

Last month for Mother’s Day I decided to get my wife a new sports watch. She was looking for a watch that she would use for running that would track her distance, time, heart rate and general pace and provider her throughout her run an update on whether she was ahead of her desired pace, […]

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Demystifying The Cloud

May 26, 2011

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This is a white paper I wrote in conjunction with a Webinar I am participating in for CMIT Solutions on 05.26.2011. The premise is to help small businesses understand that “Cloud Computing” is not a technology but, rather, a business process. When viewed that way the deployment, models, considered, timing, and metrics to measure make […]

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MSP Growth – Compete with your Prospects

May 22, 2011

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coopetition image | MSP Growth – Compete with your Prospects

I’m fortunate in having the opportunity to be currently working with over 20 MSPs. Lucky me as it’s not only what I love to do as most MSPs service the small business space I get the added benefit of helping small businesses succeed which is a passion of mine. Recently Cadence completed a survey to […]

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Visual Collaboration – Any to Any

May 9, 2011

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collaboration image | Visual Collaboration - Any to Any

In a recent post about Visual Collaboration I wrote about the drivers for increased use of visual collaboration highlighting how the coming together of today’s business, technological, and social attributes will enable increased adoption. These drivers will move the experience away from the boardroom and conference room’s infrequent use for all employees to realize. The […]

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Cloud Computing – Just Right for Small Business

April 20, 2011

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cloudsecure_14_full image | Cloud Computing - Just Right for Small Business

Cloud Computing is one of those technology buzzwords that is everywhere. Just about anything you read on the topic talks about a mass movement to the cloud. It’s almost as if the train has left the station and if you’re not on it you are far behind or too late. Add to this that cloud […]

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The Next Great MSP Opportunity

April 13, 2011

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opportunity image | The Next Great MSP Opportunity

I recently had the opportunity to write “Visual Collaboration: The Next VAR Opportunity Arrives” as a  guest blogger for The Var Guy about visual collaboration as the next big opportunity for MSPs.  This  has stemmed from work I have been doing with InFocus around brilliant technology they are working on that will change the way […]

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Strategic Partners For MSPs – Enabled Success

April 12, 2011

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strategic-partners image | Strategic Partners For MSPs

In my recent blog “Who Are your Competitors” I outline who Managed Services Providers really compete with.  Somewhat ironically it’s the very entity they are trying to win over, the small business law firm, insurance company, health care provider, etc. who has an internal IT department. If you have ever tried selling outsourced help desk […]

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